The Puzzle Loft

1. Acceptance of Terms

By accessing or using the website thepuzzleloft.com, playing our web games, or installing and using the Flipudoku mobile app (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”).

If you do not agree to these Terms, you must not use the Services.

These Terms are an agreement between you and Evrenna, a company based in Belgium, which operates The Puzzle Loft (“we”, “us”, “our”).

2. Eligibility and account

The Services are intended for individuals who are legally able to enter into a binding contract under applicable law. If you are under the age required for consent in your country, you may only use the Services with permission from a parent or legal guardian.

At this time, we do not require player accounts for the core features of the website or app. If we add account features in the future, additional terms may apply.

3. License to use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the website and web games for personal, non-commercial entertainment; and
• Download, install, and use the Flipudoku app on a compatible device that you own or control.

All rights not expressly granted to you in these Terms are reserved by us and our licensors.

3.1 Restrictions

You agree that you will not, and will not attempt to:

• Use the Services for any unlawful, harmful, or fraudulent purpose.
• Modify, reverse engineer, decompile, or disassemble the Services, except where permitted by law.
• Circumvent any technical protection measures or attempt to gain unauthorized access to systems or data.
• Use bots, scripts, cheats, automation tools, or any other unauthorized third-party software.
• Exploit bugs or vulnerabilities in a way that negatively affects other users or the stability of the Services.
• Use the Services to harass, abuse, or harm others or to distribute illegal content.

4. Intellectual property

All content in the Services, including but not limited to code, game logic, graphics, logos, designs, text, sounds, and interfaces, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

“The Puzzle Loft”, “Flipudoku”, and related logos, names, and designs are trademarks or trade dress of Evrenna. You may not use them without our prior written permission.

You may not reproduce, distribute, publicly display, or create derivative works based on any part of the Services, except as expressly allowed by these Terms or applicable law.

5. Virtual items and in-app purchases

In the future, the Flipudoku app or other The Puzzle Loft apps may offer in-app purchases (for example, ad removal, extra hints, or cosmetic features) or access to premium content.

Any such purchases are processed through third-party platforms, such as the Apple App Store or Google Play Store, and are subject to their terms and policies. We do not control and are not responsible for their billing systems.

Unless required by applicable law or by the relevant platform’s refund policy, all purchases are generally final and non-refundable.

6. User conduct and community guidelines

When you use the Services, you agree to behave in a respectful manner and not to:

• Harass, threaten, or abuse other users or any members of our team.
• Post, share, or link to content that is illegal, hateful, or otherwise inappropriate.
• Use the Services to spam, advertise, or solicit without our permission.
• Intentionally disrupt or interfere with the operation of the Services or other users’ enjoyment.

We reserve the right (but are not obligated) to take appropriate action, including restricting access, if you violate these rules or any part of the Terms.

7. Third-party services and links

The Services may include links to, or integrate with, third-party websites, platforms, SDKs, and services (such as app stores, analytics providers, advertising networks, or payment processors).

We do not control these third parties and are not responsible for their content, terms, or privacy practices. Your use of third-party services is governed by their own terms and policies.

Our Privacy Policy describes in more detail how third-party services may be involved in processing your data.

8. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Services will be uninterrupted, error-free, or secure.
• Warranties regarding the accuracy, completeness, or reliability of any content.

We do not guarantee that the Services will function on every device or with every operating system version. You are responsible for ensuring that your device meets the minimum requirements.

9. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Evrenna or its directors, officers, employees, or partners be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Any loss of profits, revenue, data, or goodwill;
• Any damage or loss resulting from:
  • Your use of or inability to use the Services;
  • Any unauthorized access to or use of our systems;
  • Any bugs, errors, or interruptions in the Services;
  • Any acts or omissions of third-party providers.

Where our liability cannot be excluded under applicable law, it will be limited to the amount you have paid to us (if any) for the use of the Services in the twelve (12) months preceding the event giving rise to the claim, or to the minimum amount required by law.

10. Suspension and termination

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your access to some or all of the Services if:

• You materially violate these Terms or applicable law;
• You engage in cheating, hacking, or other abusive behaviour;
• We are required to do so by law or by a competent authority;
• We decide to discontinue or significantly modify the Services.

If we terminate your access due to your violation of these Terms, you may lose access to any in-app content or progress, without any obligation for us to provide a refund, except where required by law or platform rules.

11. Governing law and jurisdiction

These Terms and your use of the Services are governed by the laws of Belgium, without regard to its conflict of law rules, and by applicable European Union consumer protection laws.

If you are an individual consumer residing in the EU or UK, you may also benefit from mandatory consumer protection provisions of your country of residence.

Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the competent courts of Belgium. This means that you may bring a claim to enforce your consumer protection rights in Belgium or in your country of residence.

12. Changes to these Terms and contact

12.1 Changes to these Terms

We may update these Terms from time to time, for example when we add new features, change our business model, or when laws or regulations change. When we do, we will update the “Last updated” date at the top of this page.

In some cases, we may also provide additional notice (for example in the app, on the website, or via other appropriate means). By continuing to use the Services after the updated Terms become effective, you agree to be bound by the updated version.

12.2 Contact us

If you have any questions about these Terms or the Services, you can contact us at:

E-mail: info@evrenna.com
Please mention “The Puzzle Loft – Terms” in your subject line.

Our Privacy Policy provides additional information about how we handle data.